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Find answers to support related questions through our FAQ knowledgebase below.
Inspire WiFi is the nationwide leader of WiFi networks for the multifamily, hospitality and healthcare industries. Our turnkey solution includes equipment, installation, dedicated internet lines, custom marketing program and ongoing 24/7 monitoring, maintenance and technical support.
Connect by simply associating your WiFi enabled device to the Wireless network and open a web browser. You will then be prompted to the welcome page where you can click on the “Click Here to Get Connected” button.
Any WiFi enabled device such as laptop and desktop computers, tablets and readers, cell phones, and gaming consoles can connect to the WiFi network.
Our networks are designed to allow hundreds of simultaneous users, and on our larger networks, up to thousands of users at a time.
Yes. The connection encryption varies between locations, but even our networks without encryption or passwords have security enabled where your data is safe from other users on the network.
Unfortunately, the security enabled on these shared amenity services do not allow for communication between devices, such as network/wireless printers or other devices. This is for the protection of personal data and internet security.
Internet speed can vary due to a multitude of reasons such as signal strength, packet loss or network usage. If your speeds are low, please be sure to check that you have adequate signal when testing. If you are having issues, please call our 24/7 Support Team at 877-APT-WIFI (877-278-9434) Option 2 for additional support.
If you signal is low, try moving to another location in the apartment in order to increase it. The best reception is usually near windows in the apartment, or in some cases, closer to the doors in the hallway. If the signal is too low to connect, our Support Team can assist in creating a stronger signal so please call them at (877) APT-WIFI (877-278-9434) Option 2.
The leasing office of your community will hold the password for your network. Please contact them for this information.
Devices such as Smart TV’s, Video players (Apple TV, Roku, Amazon TV, etc.) can connect to the network, but need to be placed on a specific list to authorize the connection without use of the welcome screen. You will need to locate the devices MAC or physical address to register this on the network. This is usually located on a sticker on the device, or in the device settings/information screen. Please have this information ready when calling in to our 24/7 Support Team.
Yes, our network will support these devices, though gaming experiences may vary due to the data speeds and signal of the device. Some devices need to be authorized on the network in order to function properly. Please find the MAC address of the device and call into our 24/7 support team to register them on the network.
If your phone has a WiFi connection available, you can connect to the network. Simply join the network and click through the welcome screen to get connected.
No. Our system’s security does not allow communication to these devices inside the network.
This will vary based upon the setting of the VPN connection. Most VPN services should work unless you require the connection to have an encryption (i.e. WEP, WPA, etc.). On occasion, companies will require this when setting up a VPN connection.
Many third party software series such as LogMeIn or Join.me will work on the network. However, if your remote desktop service requires a static IP address, it will not work properly on the network.
Yes. Our access works like any other high speed broadband access giving you access to Web services worldwide.
No. Our services run on a dynamic IP address system and static IP addresses are not available.