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WiFi Helps with Multifamily Satisfaction

Published May 3rd, 2013

Multifamily Resident Satisfaction Means Resident Retention - #WiFi Helps!

http://www.propertymanagementinsider.com/resident-satisfaction-means-resident-retention.html

When it comes to value, cost does play a part. A big part. But there is more to the equation. What are they getting for that price? What product and service is being delivered? And how easy is it to enjoy that product and service?

In your community, how easy is it for your residents to be a resident? Do you have:

  • Service requests completed within 24? 48? hours
  • Calls and emails that are returned same day
  • Online service request system
  • Online rent payments
  • Great cell phone reception
  • Reliable cable/Internet service providers
  • Wi-Fi in all common areas
  • Package acceptance
  • Trash valet